Refund & Cancellation Policy

Effective at launch. Under legal review; wording may change before the first paid account.

Effective [DATE]

Cancel in one click

Settings → Plan → Cancel. No phone call, no chat, no "are you sure" maze. Cancelling stops future charges. You keep what you paid for until the period ends.

Yearly plans: 30-day full refund

If you paid for a year and ask within 30 days of the charge, we refund the whole amount. No reason needed. After 30 days, a yearly plan is not refundable, but you can cancel renewal at any time.

Monthly plans: no partial refunds

Cancelling stops the next charge. We do not refund the unused part of a month. If something on our side was broken for a meaningful stretch, tell us and we will make it right, usually with a credit or a refund of that month.

Prepaid credits

Unused credits are refundable in full within 30 days of purchase. After 30 days, unused credits stay on your account and remain usable; they are not refundable. Credits already used are not refundable.

How refunds are paid

Refunds go back to the original payment method. Card refunds usually show within 5–10 business days depending on your bank. We cannot refund to a different card or account.

Chargebacks and fraud

Please ask us before disputing a charge with your bank; we are faster and it costs you nothing. Accounts used for payment fraud, or that file a chargeback on a charge already refunded, may be closed. Refunds are not available for accounts closed for crossing the acceptable-use lines.

Our timing

We respond to refund requests within 2 business days and issue approved refunds within 5 business days of approval.

How to ask

Email hello@dusken.chat from the address on your account, or use the Refund button in Settings.