Billing Support

Effective at launch. Under legal review; wording may change before the first paid account.

How the charge appears

On your card statement: [DESCRIPTOR]. If you see a charge you do not recognize, email us before disputing it; we can find it from the last four digits and the date.

Prices

Professional $25/month or $250/year. Prepaid credits are sold in the amounts shown at checkout. Full details on the Pricing page. Prices are in USD; your bank may add a foreign-transaction fee.

Cancel

Settings → Plan → Cancel. One click. Effective at the end of your paid period.

Change plan

Settings → Plan. Switching from monthly to yearly takes effect now; switching from yearly to monthly takes effect at your next renewal.

Credits

Settings → Billing → Credits shows your balance and purchase history. Credits do not renew; buy more whenever you like.

Refunds

See the Refund & Cancellation Policy. Short version: yearly plans have a 30-day full refund; monthly plans stop at the next charge; unused credits are refundable within 30 days of purchase.

Receipts

Every charge sends a receipt to your account email. Past receipts are in Settings → Billing.

Contact

hello@dusken.chat. We reply within 1 business day, and within 2 business days for refund decisions. Please include your account email and the date and amount of the charge. Do not send card numbers by email.